How to choose a web agency in Moldova: 7 questions you need to ask

You've decided your business needs a website. You searched Google, got a few offers, and now you're staring at 3-4 proposals, all with different prices and promises. How do you choose?

Not by price. Not by whoever has the prettiest logo. But by the answers to these 7 questions.

1. "Can you show me 3 sites you've delivered recently?"

Any serious agency has a visible, recent portfolio. If they send you links to projects that are 3 years old, or can't show you anything at all, that's a clear red flag.

Check those websites:

• Do they load fast?
• Do they look good on a phone?
• Is there an "About" page or the client's contact details? (so you can verify the project is real)

2. "What technology do you build on? Why?"

There's a big difference between a WordPress site with a purchased theme and a custom-coded site (Next.js, React).

WordPress can be a valid choice for blogs and simple websites. But it comes with real downsides: frequent security vulnerabilities, plugins that break after updates, and slower speed.

A custom-coded site costs more upfront, but is faster, more secure, and doesn't depend on third parties. Ask why they're proposing the technology they propose. If they can't explain it, that's a problem.

3. "Who actually does the design and coding — you or an outsourced team?"

Some agencies work as middlemen: they take your project and hand it off to a freelancer in another country. That's not necessarily wrong, but you should know who you're actually working with.

Ask directly: "Is the team working on my project in-house, or do you work with subcontractors?"

4. "What happens if I'm not happy with the design after the first round?"

Revisions are normal. The question is how many are included and what the extra ones cost.

A fair agency tells you upfront: "We include X rounds of revisions. Each additional round costs Y EUR." If they don't mention anything and just say "we work until you're happy," be careful — either it's not true, or they don't have a clear process.

5. "Who owns the domain and hosting at the end?"

You need to own the domain and hosting, not the agency. There are bad practices where the agency buys the domain under their own name — which makes you dependent on them indefinitely.

Ask for the domain to be registered under your name or your company's.

6. "What happens after launch? Do you offer maintenance?"

A website isn't a finished product — it needs technical updates, backups, monitoring. Ask what happens if something breaks 3 months after launch.

A good agency has clear maintenance packages, or at least an SLA (response time) for emergencies.

7. "What does your work process look like, step by step?"

An experienced agency can explain it clearly: brief → design → feedback → development → testing → launch. If the answer is vague or improvised, their process probably is too.

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Red flags

• They promise unrealistic deadlines — "Ready in 3 days" for a 10-page website.
• They don't ask for a brief — They just ask "how many pages do you want?" and that's it.
• No contract — They work off a WhatsApp message.
• The price is too good — Under 100 EUR for a presentation website almost always means a free theme and minimal work.

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What we offer at Synq

At Synq, everything we build is custom-coded — no WordPress, no themes, no plugins. Every project starts with a detailed brief and has an agreed deadline in the contract.

We have a public portfolio, transparent pricing, and clear maintenance packages. If you want to compare, request a free quote — we reply within 24h.